Welcome to the technical support service!

We always welcome your questions and feedback! This helps the SautinSoft team to work more efficiently.

The ways to contact with us:


  1.  Support by Forum (recommended).
  2.  Email support: support@sautinsoft.com.
  3.  Remote support using "TeamViewer" or "Remote Desktop".
  4.  Support by phone: + 46 812111486.

Technical Support variants:


Free Support

Purchasing the license to any of our product you also getting the "Free Support" automatically. Using the "Free Support" you can report to us any issues and we'll try to solve them in the future updates of the product. Also "Free Support" gives you the right to get all future updates for free during a one year.

Sometimes our customers need priority support and additional attention in solving a critical problem. To help these customers, we have introduced "Paid Support". In addition to being "Free", "Paid Support" offers the following benefits:

  •  The priority status of the support and communication.
  •  «Up to 3 incidents» allows you to post up to 3 incidents per year.
  •  «Up to 6 incidents» allows you to post up to 6 incidents per year.
  •  «Unlimited incidents» allows you to post unlimited incidents per year.
  •  24 hour guaranteed initial response «Up to 6 incidents»time during weekdays.
  •  Issue escalation to product development teams.
  •  Hot-fixes delivered to address your issues.
  •  Buying support gives you access to the enhanced support option for a year.
  •  One purchase covers all your SautinSoft products with valid licenses.

Please note:
"Paid Support" is purchased as a separate product and is not a part of product license.
Buying "Paid Support" gives you access to the enhanced support option for a year.

Prices for "Paid Support"

License Price Purchase Online

«Up to 3 incidents»

$499(US) Order

«Up to 6 incidents»

$699(US) Order

«Unlimited incidents»

$1999(US) Order

Terms of the agreement:

  1. Paid Support guarantees an initial response within 24 hours of an issue being raised during business days. We cannot guarantee a complete resolution in this timescale but you will get an assessment of the issue. Where we can, we provide simple fixes and workarounds immediately. Issues that demand a fix can take longer. No guarantee can be made to the delivery date of the fix.
  2. Paid Support is subject to a fair usage policy of the specified number of issues being raised in any 365 day period. If several unrelated issues are sent in one incident then these are split into separate incident and each counts towards your usage quota.
  3. Hotfixes and feature requests, if supplied, are only built on the latest version of the product in question. Versions other than the latest version of the software are not supported in this way.
  4. These conditions are subject to change without notice.
  5. SautinSoft reserves the right to discontinue technical support for all or individual products at any time.

Free Customized Demo


SautinSoft will offer our users customized demos that will provide you all with a clear understanding of how to use our libraries.
This service is free of cost.
We write code to help you understand how to use the SautinSoft API to meet your requirements.

Conditions:

  • Your project requirements must be related to the SautinSoft API(s).
  • All work should take 3-5 working hours or less.
  • The request should be a short project that corresponds to a specific scenario.
  • Make sure the demo you want meets the following requirements:
    • .NET Core & .NET Framework
    • C# & VB.NET

Please note:

  • If you have a bug or request for a new feature in our API, please write to our support forum.
  • To test the code, you can request a free 30-day temporary license.
  • To try out the SautinSoft API, you can download trial versions of the products.

If you need the help from us, please feel free to contact support@sautinsoft.com for the free demo.